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The VendorMate Trust Score System

The VendorMate Trust Score System Trust is a Two-Way Street. Building India’s Most Reliable Execution Ecosystem.

At VendorMate, we believe that successful project execution requires accountability from both sides. To eliminate risk, delays, and payment disputes, we have engineered the VendorMate Trust Score a transparent, dual-rating system that evaluates both MSME Vendors and Corporate Clients based on their real-world performance.

👷‍♂️ PART A: MSME VENDOR TRUST SCORE

  1. The Starting Line (Base Score: 70/100) Getting onto VendorMate is not just a sign-up; it’s an audit. Once a vendor’s GST, PAN, and past execution proofs are 100% verified by our backend team, they are onboarded with a standard Base Score of 70/100.
  2. How Vendors Can Upgrade Their Score 📈 The Trust Score grows dynamically as the vendor executes projects:
  • Timely Mobilization: Deploying teams strictly as per the PO date.
  • Execution Discipline: Regular submission of Daily Progress Reports (DPR) and site photos.
  • Flawless Quality: Project completion with zero quality complaints and approved Work Completion Certificates (WCC).
  1. How the Score Drops 📉 A vendor’s score takes a massive hit for unprofessional behavior:
  • Project Dropouts: Getting selected for a project but refusing to execute or abandoning the site. (Updated)
  • SLA Breaches: Constant delays in execution or failing to meet timelines. (Note: A score dropping below 40 leads to temporary suspension, and below 30 leads to permanent blacklisting).

🏢 PART B: CORPORATE CLIENT TRUST SCORE

Vendors deserve to know who they are working for. We rate Corporate Clients (TSPs) to ensure they maintain fair business practices.

  1. The Starting Line (Base Score)
  • New Corporates: All new corporate clients start with a standard Base Score of 70/100.
  • Legacy Partners: Corporate clients who have a proven track record of successful offline project execution and timely payments with us are awarded an advanced Base Score (75 to 85/100) to reflect their historical reliability.
  1. How Corporates Can Upgrade Their Score 📈 Corporate clients build a stronger reputation on the platform by:
  • Prompt PO Issuance: Releasing the official Purchase Order (PO) quickly after selecting the Best Quote / Vendor. (Updated)
  • Financial Discipline: Releasing vendor payments strictly on time as per the agreed payment terms (e.g., 30 Days after Invoice).
  • Fair Approvals: Timely and fair approval of vendor Invoices and Work Completion Certificates (WCC).
  1. How the Score Drops 📉 A Corporate Client’s score will be downgraded for:
  • Arbitrary Cancellations: Cancelling a project without a valid reason after awarding it to a vendor.
  • Payment Delays: Unjustified delays in clearing approved vendor invoices.
  • Poor Vendor Feedback: Negative post-execution ratings submitted by verified vendors.

🏆 WHY THE DUAL TRUST SCORE MATTERS

  • For Corporate Clients: You don’t have to blindly trust an unknown contractor. Award your Projects / RFQs by looking at the best quotation combined with the Vendor’s Trust Score for zero SLA penalties. (Updated)

For MSME Vendors: You can submit quotes with peace of mind. A high Corporate Trust Score guarantees that your hard work will be respected and your payments will be released on time.

 

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